EDUCATIONAL
SUPPORT
THE MILO MEMORIAL LECTURE
2006 LECTURE
This
annual public lecture is held in memory of the Company's first Clerk,
Peter Milo. Many distinguished speakers from the property and construction
world have lectured on a variety of subjects.
A list of the Lecturers is as follows:
1989
Sherban Cantacuzino CBE * - Secretary, Royal Fine Arts Commission
1990 Lord Palumbo - Developer
1991 Trevor Osborne - Developer
1992 Richard Rogers - Architect
1993 Sir Peter Brooke - MP for City of London and Westminster South
1994 Donald Insall
- Architect
1995 Bill Allen CBE - Architect
1996 Professor
Peter Hall - Town Planner
1997 Michael Cassidy - Corporation of London
1998 Sir Christopher Benson - Developer
1999 Dr Frank Duffy * - Architect
2000 John Tusa - Director General of Barbican Centre
2001 Jon Rouse
- Directoe General CABE
2002 Dame Judith Mayhew - Chairman, Policy & Resources Committee,
City Corporation
2002 Dr James Campbell - Academic
2003 Sir Terry Farrell
* - Architect
2004 David Marks / Julia Barfield - Architects
2005 Professor
Lisa Jardine - Professor of Medieval Studies
2006 Richard Saxon CBE *- Master of the Company
RICHARD
SAXON LECTURE
The
Future of the Architectural Profession:
a Question of Values
My
proposition to you today is that the British architectural profession
is in a crisis of values. This arises from the conflicting values
of their roles as professionals and as artists and has caused a
loss of effectiveness and of worth to society. The issues have become
clearer recently and a number of opportunities are evident for architects
to regain a stronger position, becoming more valuable to society
and themselves. This analysis flows partly from two reports which
I wrote or commissioned: Be Valuable, a guide to creating value
in the built environment, published by Constructing Excellence in
November 2005 (2), and Constructive Change,
a report to the RIBA in December 2005 by Bob White, chief executive
of Constructing Excellence(3). It has also
been influenced by seminal new books by N. J. Habraken, Palladio's
Children (4) and Nicholas Ray, Architecture
and its ethical dilemmas (5).
Change
is an insidious process. Catastrophic events like 9-11 come from
long lead-ins barely perceived by the victims. Change slowly undermines
the arrangements of the past and puts the future in their place.
Sadistic schoolboys joke about the frog placed in a pan of cold
water slowly heated. It reacts too slowly to the onset of boiling
to escape. We are however all like that frog in relation to, say,
climate change. Architects have been froglike in relation to their
role over the past two generations. I speak as an architect who
went up to Liverpool University two year after the profession decided,
in 1958, that all aspiring architects should go to University schools.
I then saw the loss of the architects' quasi-judicial role in the
building contract, the end of the right to choose contractors and
specialists, the death of the scale fee and the ban on promotion,
the rise of project management and design-build, the end of the
public sector office, and the ascendancy of PFI. All these changes
undermined the professional role of the architect.
I
also saw the rise of the 'signature architect' and their journalist
fellow-travellers, pushing the model of the architect as, first
and foremost, an artist. I saw architecture become the most attractive
choice of career in the built environment, creative and cool. I
saw the 2005 Stirling Prize award as a moment of definition, when
a media circus chose a work of art as the winner, one more suited
to the Turner Prize than to a professional accolade for that most
practical art of architecture.
What
is the value of architecture?
When
I say there is a crisis of values, I mean that disparate value systems
are at war, both within and around the architect's world. Judgements
of value, including how much money the work of architects is worth,
stem from these various values. We often see correspondence from
protagonists of one set of values arguing with another whose values
are clearly quite different.
Consider
the following pairs of statements:
Architects
feel marginalised. Architects are arrogant
Most buildings never see the hand of an architect. Architects earn
3% of all UK construction spend.
Architects are poorly rewarded. Architects create enormous value.
Society seems not to value architecture. Public interest in architecture
is at a high.
Clients won't give work to new or small firms. There is more work
than ever before.
Architectural education is splendid. Architects' training is poor.
Clients won't let architects lead anymore. Architects have lost
their leadership skills.
Architects are not part of the construction industry. Architects
are a key part of the industry.
Architects serve society. Architects are concerned only about the
opinions of other architects.
Architects are artists. Architects are professionals.
A
few recent quotations add flavour:
"Architects
design most hotels. Our guests designed ours": Marriott advertisement.
"Many architects will be concerned that client-centred practice
will mean that they will no longer be able to design interesting
buildings": book review by John L. Heintz in the Architectural
Review.
"Originality and innovative potential are more important than
the actuality of its performance": Zaha Hadid in the Harvard
Design Magazine.
"By exaggerating the importance of design and the need for
architects to remain outside the integrated industry, they (CABE)
are sabotaging the modernisation of the construction process":
Colin Harding in Building Magazine.
A
brief history of architects
The
nub of these comments is a perception of the retreat of architects
from the 19th and 20th century professional role towards their older
role as artists. Professionals are expected to work for the good
of their clients and society; artists answer to themselves and their
peers and seek patrons rather than clients or customers.
The
artist model of the architect is a renaissance one, defined by Alberti
and Palladio.
Before that we know of some master masons, but in the renaissance
the architect emerged alongside painters and sculptors as the practitioner
of what they called 'the mother of the arts'. Only the rich and
powerful could commission architects and kings were their logical
patrons. Only a fraction of a percent of all buildings was designed
by architects however. The vernacular 'field', as Habraken calls
it, rolled on along age-old patterns by designer/craftsman/builders.
Craftsmen ruled both high and low building, their huge skills with
materials taking both novel and conventional ideas to fruition.
In
the eighteenth century a new kind of client emerged, the bourgeoisie.
Where aristocrats had had no problem talking to their minions, the
middle class sought to speak only to gentlemen like themselves.
Architects began to work for the bourgeois by distancing themselves
from the trade/craft background and in 1837 they defined architecture
as a profession by founding the RIBA. An ethical profession, separate
from trade interests, emerged. It gradually developed the idea that
all other professions were following, that of universal service.
All building would benefit from the architect's services in bringing
order and good taste to bear. Bernard Shaw remarked that professions
were a conspiracy against the laity, and indeed the professions
prospered by providing guidance to worlds which they themselves
had made arcane. In the mid-twentieth century the UK architectural
profession became strongly influenced by modern art on the one hand
and by the public service ethos on the other. New, abstract forms
took over from historicism and new social models defined an utopia
in which the architect designed everything, the formal and the field.
Pevsner, the author of so much of the post-war view, saw a distinction
between architecture and the mass of ordinary construction, defining
Lincoln Cathedral as architecture and a bicycle shed as building.
Britain's architects however, attempted to design the entire spectrum
as if it was all formal architecture. Professor Jeremy Till of Sheffield
University thinks this is deluded: 'Cities are moulded by all of
us, by all the people who live there, not just by architects and
planners. Architecture is just a contingent discipline to the other
forces at work' (6).
This
new world was a designer's world and had no place for the maker
as co-creator. Whereas earlier architects worked closely with their
craftsmen, the move to new technology and materials destroyed the
craft knowledge base. New technology had to be understood theoretically
and designers needed to specify everything to the makers. The UK
class system was especially prone to this polarisation of white
and blue collar roles. 'Form following Function' gave a logic to
this need for architects to define not only how buildings served
their occupants but also how they were to be made, in detail. Architects
chose and developed building products in the pre 1970 world, and
they selected suppliers to put in the building contract.
Yet
at the same time as architects claimed to design everything they
were in long-term retreat from control of the process. The separation
from constructors in the early nineteenth century was but the first
step away from a comprehensive role. The steps away continued and
ran far deeper than in other countries. Quantity surveyors inserted
themselves into the tendering process in the mid 19th century, assisting
the comparability of bids. They eventually flowered into the managing
discipline, often appointed first. Civil engineers moved into building
design to provide the frames and foundations that ambitious architects
began to need. Services engineers came out of the heating, ventilating
and electrical trades. At any point where the architect needed to
calculate or manage, they seemed happier to step aside for a less
intuitive group to bring in professionalism.
Architects
invented town planning; indeed I have a degree in it. Then we lost
it in the 1970's as 'pure planners' redefined the subject as being
more than design-based. Interior designers came out of art-school
furniture design to seize space-planning, fitout and finishes, all
expressions of the occupier's world rather than of the architect's.
Lighting designers became electrical rather than architectural in
background. Landscape architects, increasingly working as masterplanners,
took important ground. None of these separations occurred in Germany
for example, where architects do planning, landscape, interiors
and lighting happily.
Big-time
retreat started in the 1970s with the legally-led loss of the quasi-judicial
role between client and contractor. At the same time the powers
of the architect to nominate selected specialists and suppliers
into the contract were suppressed, both in the interest of containing
and clarifying client risk. Risk management, as we now call it,
intensified as project managers replaced architects at the top of
the food chain. Architects let it happen by neglecting the management
side of their work. It was getting increasingly taxing and did not
appeal to the profession's idea of itself.
Then
the architects' grip on technology slipped. Construction technology
advanced in the last 25 year largely through R&D by manufacturers,
not through architects. Increasingly the architect, and indeed the
consulting engineer, needed to let the maker of the system: lifts,
sprinkler, controls, cladding, design the response to the specification
then pass a warranty to the professional so that the consultants
could continue to deliver 'design responsibility' to their clients.
American architects never had to front this charade. They replaced
the craft tradition with the maker as co-designer from the start.
The maker provides the US building owner with an insurance-backed
guarantee that the element meets the architect's performance specification.
In
architects' offices the role of technological mastery was gradually
delegated to an order of architectural technicians who founded their
own professional body in the 1960s with the blessing of the RIBA,
rather than forming a group within the profession. It became the
Chartered Institute of Architectural Technologists in 2005. There
is a collaborative agreement between the RIBA and CIAT, but they
are separate now. Meanwhile, enterprising engineers had set up as
'façade engineers', to help architects specify the cladding
that they wanted but could not design.
Last,
but by no means least, the founding tradition of direct employment
of the architect by the client was attacked. In the 1990s the rise
of design-build accelerated. Used before that for utilitarian 'field'
buildings alone, the contractor -led approach was praised by customers
as inherently better because managerially integrated. By 1998 and
the Egan report (7) it had become government
policy to buy buildings on a single-responsibility basis, with the
architect hired by the builder to ensure that the client has no
risk from any gap between design and construction. The Private Finance
Initiative also uses integrated teams inherently. Contractors found
managing architects 'like herding cats', as Peter Druker put it
about managing professionals. The role of 'design manager' emerged,
invading the task of coordinating architect, engineers, cost consultant
and other specialists with the contractor, a role the architect
used to play as a matter of course.
Artist
or professional? The education issue.
In
1958 the profession decided at the Oxford Conference that all aspiring
architects should do a five-year degree at university. This decision
came at a time when only two and a half percent of young people
went to university and it was a powerful play for the high ground
by an idealistic discipline. It also, however, kept architects close
to the client class. The presumption was that the developing theory
of modern architecture and town planning would blossom in a research-based
teaching environment, replacing the haphazard training gained by
articled pupils in offices. For a while all went well as most teachers
and professors were also practitioners. Building science and construction
were taught alongside history. Projects in design studio needed
to be buildable.
But it didn't last. By the 1970s practice was more active and combining
teaching with it, as is still the norm in Germany, became rare.
Those that could practice did so; those who remained aloof taught
the subject and distaste for practice, as commercially compromised,
became common in schools. A theoretical world developed there, emphasising
the art content of the subject as it has far more academic depth
and respectability to it. Research into how buildings work largely
disappeared and indeed at the last Research Assessment Exercise,
whilst it was admittedly mishandled, no school of architecture was
recognised for research excellence.
The
students of this art-architecture are highly creative and the subject
is a big draw compared to the dullness of teaching in engineering
and construction departments. But students see the subject as about
star designers working alone, with iconic building as their goal.
They are rarely taught the industry context, civics, construction
or practice subjects. The end of the Modern Movement in architecture
in the 1970s blew away the moral and technological drivers of the
earlier decades and into the vacuum moved theories with an art or
literature basis. Education became defined as 'not training', since
the mere accumulation of practical knowledge was neither seen as
opening the mind, nor as lasting long. Training could follow once
in practice. Today's buildings are often formally fabulous because
of this trend, but they are not necessarily effective or professionally
responsible. Sustainability, for example, is not an attractive source
of design inspiration to all because it is thought to produce worthy
but dull buildings, just as being client-oriented is thought to.
The opinion of other architects, rather than that of clients or
society, dominates the sense of worth of many. Our subculture has
become introverted and dysfunctional. The flame of professional
responsibility is not out and it often kindles as students take
to the real world. But spending five years to acquire 'educated
incapacity', as Daniel Bell described his overeducated Harvard colleagues,
is wasteful. Rather we should be aiming to be Donald Schon's 'Reflective
Practitioner' (8), able to see patterns and
make good judgements from the fragments of evidence available. The
onset of the student debt regime this year, bringing architectural
students the possibility of a debt burden three times their starting
salary at graduation, will destroy this 'five years in the sandpit'
approach.
It
is now RIBA Policy to swing the pendulum back to an education based
on combined academic and practice-based activity. It is very likely
that, for financial reasons, students will do a three year first
degree, then move into practice for the remainder of their training.
This will be a challenge to practices, but there could be a gain
for professionalism, with practice and academic experience mixed
and real world skills learned by using them. A 'College of Architecture'
might emerge, parallel to the legal world's concentrated finishing
course. Architectural graduates may choose to fan out into specialisms,
especially the in-demand urban and sustainability skills, but also
to go into construction, product and system design, management and
facility consulting. Non-cognate students may cross into architecture
at masters' level, a trend that has worked well in the USA. The
definition of an architect will become much harder as the general-practice,
chartered architect will be surrounded by hybrid forms.
The
shape of the future.
What
I hope will happen is that the profession will strike a new balance
between its artistic and professional heritages. It should not be
an either/or choice but one where a 'broad church' of talents covers
society's needs, especially through teamwork. The ideal architect
for the twenty-first century is a skilled knowledge worker who brings
creativity, insight and ethical values to the meeting of customer
and society requirements. The architect's is still the best skill
set to act as the focus and holder of the big picture, capturing
requirements and proposing solutions with an eye to the interests
of all stakeholders. The ethics of artistic integrity need to be
cross-fertilised with the ethics of professional responsibility
and accountability.
What
we need to develop is a more multi-dimensional concept of quality
than we currently tend to use. The dominance of visual aesthetics
in the definition of quality by architects has led to communication
failures between the public and profession.
Clients, users and the public value building which serve their needs
and inspire them, in their terms, as working assets rather than
as artefacts. These practical and adaptable structures are the buildings
which are long-lived whilst once-fashionable but overly-precious
buildings fall into neglect (9).
I
have been working on the concept of value for Constructing Excellence,
recently publishing 'Be Valuable, a guide to creating value in the
built environment.' The report, from a high-powered task group,
proposed that 'value-seeking' rather than cost-control should become
the central behaviour of the industry. It also accepted that perception
of value is the product of values and hence personal to the stakeholder.
For any project, the pattern of stakeholder values needs to be identified
and a 'value proposition' agreed which satisfies stakeholders. Quality
is then definable as that which delivers value, either by enabling
the goals of the stakeholders or by reducing the lifetime cost of
the facility; ideally by doing both together, the concept of 'lean
thinking' (10).
Buildings
typically cost three times as much over their lives to run and maintain
as they do to design and build. They support, on average, thirty
times their cost in occupier value-added. Good design optimises
initial investment to improve those ratios. A good hospital is a
therapeutic device, speeding recovery. Indeed research (11)
has demonstrated good design paying for itself by reducing annual
patient care costs by more than the charge for the premises. A good
office building enables its users to outperform rivals by stimulating
occupier health, effectiveness, interaction and self-esteem whilst
minimising cost in use.
Architects
need to build databanks of how buildings actually perform for occupiers
and communities, as a source for consultancy skill in briefmaking
and design. The present vacuum of knowledge need filling through
university and practitioner research. Concentrating on 'the end
and the beginning' will give architects the knowledge to make provable
proposals with confidence, rather than living on the optimistic
assertions of today. The concept of 'Soft Landings', the design
and build team staying with the new building during its shakedown
cruise, to help the occupiers and facility managers bed down but
also to learn how their ideas worked, is an excellent one (12).
The
sustainability agenda is a huge opportunity for architects to regain
relevance and respect in the community. Sustainability is triple-decked,
requiring economic, social and environmental success. Economic performance
will flow from the focus just described. Social performance is a
matter of perceiving and advocating community interests beyond those
of the project paymaster, but also in the paymaster's interest in
gaining permission and corporate responsibility points. Environmental
viability is an increasingly crucial test which may change building
design radically. Yet proposals have to be economically affordable
and socially inclusive or they are not going to survive. Architects
have always cared about social and environmental matters generally,
but they have not backed their concern with depth of knowledge or
inclusion of expert contributors, hence the frequent social failures
of redevelopment and the shallowness of much 'sustainable' building.
Architects
working to create value need to switch their reward concept to one
based on the value created. Fees related to costs divide clients'
and architect's interests and help to depress architects' income
as well as keeping the focus on costs rather than on value. Relevant
design effort can release many times its cost in performance raised
or building lifetime cost lowered. Almost by definition there can
be no innovation without investment in time beyond the norm. It
will not be an easy concept and its methods will vary by sector,
but a profession which shares an interest in the value margin with
its clients will be far more welcome and well rewarded. Mr Micawber's
principles can be restated in 'Be Valuable' terms in Prof Hennes
de Ridder's diagram which shows projects aiming for a healthy margin
of perceived value above price paid and another clear margin between
price paid and the cost of supply (2,p44).
The
profession should expect to reposition itself further upstream in
the process than today. The majority of fee income is now generated
at and after Stage E, the detailed design stage of the RIBA Plan
of Work. Relatively little flows from Stages A and B, or before
them, those project definition and feasibility areas where arguably
we add most value and could add more. It will become important for
value delivery that architects become more like business consultants
to clients on how best to define their needs. Simultaneously, we
can expect to lose much of the downstream role to a combination
of supplier design, use of standard products and third world outsourcing.
It is in the client's interest for constructors to enter the team
earlier and take responsibility for meeting the specification. It
is also in the client's interest to use as much generic product
as possible in meeting that specification. Increasingly, both production
information and product design will flow from Asia, the future dominant
market for building demand. Low cost, high quality components are
as likely to be globally traded as appliances or cars are and will
drive down the cost of building here.
The
logical position of the architect is as the customer's value champion,
defining, proposing and defending the value proposition through
the process of creation, and indeed through the life cycle. ICT
will be a core tool for doing this. Stronger capture of requirements,
coupled with better simulation of proposals, will increase the power
and acceptability of design and with it customer satisfaction. Multi-dimensional
building information modelling (BIM) will then act as the shared
resource of client, design team, constructors and facility managers
over the life cycle. Architects should seek to be the intellectual
property holders, the masters of the model for the team, coordinating
all contributions so that the building can be made without surprises
on site (worth 10% of total cost today) and later maintained and
operated from the database. Indeed buildings will be increasingly
self-aware, referring to their mental model. They will be manufactured,
erected and serviced by robots and actively self-managing. They
will produce performance reports to feed the consultancy skills
of their authors and justify their performance bonuses. Artificial
intelligence is the knowledge workers' power-assistance, saving
much of the 'grunt work' and enabling much higher levels of aspiration.
Frank Gehry's astonishing buildings are testament to the power of
ICT even now, making the 'impossible' possible.
Whether
architects are working directly for clients or indirectly as members
of a contractor's team, our focus on client need will be the key
to our relevance and value to everyone. Contractors have a long
road to travel to achieve customer focus as they have always concentrated
on delivery, not the thing delivered. Architects are the natural
compliment to that, providing the customer, user and community interface
which the supply team needs, whilst collaborating closely and early
with the suppliers on how identified needs are to be met. We need
to be the 'Greeks' to their 'Romans', the civilising influence to
their energy and appetite for risks. We carry the ethics card, concentrating
on doing the right thing rather than just on doing things right.
But to hold that position, we have to know more, through research,
about the value that we champion. What was, for example, the benefit
to the BBC of the coffee break points cut out of Richard MacCormac's
Portland Place HQ, compared to the cost saved? Contractor-architect
synergy seems to me to work best when an architect is a senior part
of the contractor's organisation, relating them to the architects
hired.
So,
overall, where should the architectural profession go in the next
decade?
· It should hitch its wagon firmly to the concept of sustainable
value, economic, social and environmental
· It should, through research, deepen its knowledge of how
buildings work and what adds or destroys value of all kinds
· It should move upstream in the process, consulting to clients
on what their needs are and how best to meet them
· It should move its education and training concept towards
a partnership of academic and practice-based learning, coupled with
the rebirth of practical research
· It should engage strongly with the construction, property
and facility management industries and professions, learning from
them and bringing ideas to them
· It should be the model-holder in ICT terms, master of the
virtual building on behalf of customers, supply team and occupiers,
and as a source of feedback for the profession
· It should develop ways to be rewarded which are linked
to value created, not construction cost. That cost will fall as
Asia provides more of the inputs. Our economic value will rise as
we liberate value for customers and fellow team members.
And
what of the artist role? Is my message that the professional role
must become completely dominant? No, without the artistic side to
architecture it becomes 'surveying', the professional service for
property. Marshall McLuhan, the media thinker, predicted that as
economic activity in the west becomes more focussed on cultural
products, so the world we occupy would become seen as one big artwork.
Increasingly, there is an expectation of quality and style in our
environment and people travel the world to experience the best of
it. There is indeed a risk that the artistic dimension will be seen
as the province of artists or designers adding things to architects'
aesthetically banal work. Sculptor Thomas Heatherwick and fashion
designer Wayne Hemingway are both actively 'doing buildings'. This
is evidence of the values gap we face. Consumers want more beauty
and resonance (in their terms) in their environment than many architects
give them.
How
then shall we balance the professional and artistic genes in our
heritage? I suggest three ways:
· Teamwork. Many of the most effective architectural firms
are partnerships between opposites. An artistically-driven architect
in partnership with a professionally-focussed one will outperform
a firm of like-minded people. Developers frequently team creative
and executive practices to get this effect.
· Positioning. The spectrum of client aspiration ranges from
cathedrals to bicycle sheds, with much of the present building programme
squarely in the middle of the spectrum, where professionalism is
expected and any art is welcome but not to frighten the horses.
Architects should pick their position and shape their response to
it.
· Synthesis. Creating practical artefacts with skill and
artistry is called 'craft' in the world of the one-off, 'design'
in the product sphere, and it is the values of the craft tradition,
applied to design as well as to workmanship, that may bridge the
gap to our stakeholders in many circumstances.
The
great value of architects to the community lies in our generalist
skills in a world of specialists and in our ability to see the big
picture, empathise with stakeholders and imagine solutions to how
we could live. These abilities come from artistic skills: informed
intuition, pattern-recognition abilities and creativity. Our aptitude
in crystallising the design need and the solution to a building
'throws a six' which enables the specialists to get started. We
are then relied upon to coordinate everyone's design input and to
bring flair to the practical solution, to advocate for quality throughout
the process and to inspire customers, co-consultants, and suppliers,
as well as to convince the planning committee, an increasingly professional
task list. Architecture attracts very creative, 'crossover' talent,
both artistic and technocratic in its mind set. We inhabit both
of C.P.Snow's two worlds of sciences and arts. We need to steer
back to a balanced view of our role and how we prepare for it and
thus be better able to reward and retain talent.
If
we get our values right, the future of architects as artist-professionals
is bright, which would be good news for the quality of life of everyone.
*Richard Saxon CBE is Master for 2005-6 of the
Company of Chartered Architects and Vice President of the RIBA responsible
for practice. He was formerly chairman of Building Design Partnership,
Britain's largest firm of architects and related disciplines, and
chairman of Be, Collaborating for the Built Environment, an industry
reform group. He also helped to found and was later president of
the British Council for Offices. He currently works as a client
and practice adviser at Consultancy for the Built Environment. www.saxoncbe.com
References.
1.
The Company of Chartered Architects, a City of London livery company,
names its annual lecture after the late Peter Milo, first clerk
to the Company.
2.
Saxon, Richard G (2005) Be Valuable, a guide to creating value in
the built environment, Constructing Excellence.
3.
White, Bob (2005) Constructive Change, report to RIBA Council, unpublished.
4.
Habraken, N.J. (2005), Palladio's Children, Taylor and Francis
5.
Ray, Nicholas (editor) (2005), Architecture and its ethical dilemmas,
Taylor and Francis.
6.
Till, Prof Jeremy (2005), quoted in the Architects Journal, 15.12.05.
7.
Egan, Sir John (1998) Rethinking Construction, DETR(now DTI)
8.
Schon, Donald A (1991) The Reflective Practitioner: how professionals
think in action, Aldershot: Arena/Ashgate.
9.
Brand, Stuart, (1994), How Buildings Learn: what happens to them
after they are built. Penguin.
10.
Womack, James P and Jones, Daniel T (2003) Lean Thinking: Banish
Waste and Create Wealth in your Corporation. Free Press.
11.
Lawson, Prof Bryan and Phiri, Dr Michael (2003) The architectural
healthcare environment and its effects on patient outcomes, The
Stationery Office.
12.
Way, Mark and Bordass, Bill, 2005, Making feedback and post-occupancy
evaluation routine 2: Soft landings - involving design and building
teams in improving performance. Building Research
and Information, July /Aug 2005.
2006
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